Technical Services Representative
Company: LATICRETE International, Inc.
Location: Dallas
Posted on: April 30, 2024
Job Description:
Classification:SalaryJob Description:Are you looking for a new
challenge? Passionate about innovation? Want to work for a global
company that values integrity, teamwork, and loyalty?At LATICRETE
International, we aim to be the leading construction brand trusted
globally for high-performance tile and stone installation systems
and building finishing solutions. We've been in business for over
65 years, family-owned for three generations, and can be found in
over 100 countries. The Hartford Business Journal even named us one
of Connecticut's top family-owned companies in 2017!We don't just
make innovative, industry-leading products. Our purpose is to
improve the built world and the lives of those who build it. We
strive to connect with, engage with and improve the lives of our
employees, our customers, our partners, and the global communities
in which we operate.We are seeking passionate and ambitious
employees who want to make a difference not just within our
organization, but within their communities, our industry, and the
world. If that sounds like you, then what are you waiting for? Join
the family and expand your horizons!Just some of our benefits:
- Medical
- Dental
- Vision
- 401k
- Tuition reimbursement
- 12 paid holidays in addition to paid vacation and sick
time
- Flexible spending
- Life Insurance, AD&D and Supplemental InsurancePOSITION
SUMMARYThe Technical Services Representative provides technical
services to both internal and external customers through phone
calls, website chats, emails, etc. and works to resolve complaints
and issues in a timely manner.ESSENTIAL DUTIES AND
RESPONSIBILITIESAdditional duties and responsibilities may be
assigned, as necessary.1. Customer Interactions (80%)
- Provide technical services to architects, contractors,
distributors, specifiers, engineers, homeowners, and internal
customers through phone calls, website chat feature, emails, etc.
to provide information on proper material selection, installation
methods and supporting information.
- Work on the investigation and settlement of customer complaints
as assigned through SalesForce diplomatically and in a professional
manner within authorized limits. Place complaint settlement product
orders and/or check requests.
- Coordinate incoming requests for technical support and training
with sales and field Technical Representatives.
- Follow up requests from field representatives and distributors
to establish contact between contractors and design teams.
- Coordinate and participate in job site visits.
- Update complaints in Salesforce as new information is
attained.
- Resolve complaints quickly and in a mutually beneficial
manner.
- Help Technical Service Supervisor ensure departmental
procedures and adequate internal controls are followed through the
department.
- Assist Supervisor with analysis of Technical Services
activities and report trends and needs, as necessary.2. Internal
Support (10%)
- Support Technical Services training programs, as directed.
- Create and update technical data sheets and technical
advisories.
- Review and approve technical literature, packaging, data
sheets, and Marketing collateral.
- Represent Technical Services ISO quality system reviews and
audits.
- Work / learn to increase product and industry knowledge and
becoming a subject matter expert.3. Special Projects, Housekeeping,
and Assignments (10%)
- Participate in implementation or improvement initiatives
associated with Technical Services.
- Help design and implement procedures and online tools for
vendor supplied products.
- Work with Marketing to provide specifications, CAD details and
BIM content to third party vendors for inclusion on their websites
or specification generating tools.
- Create and update FAQs for inclusion on website FAQ page.
- Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT
and custom shower pans and drains to aid customer in choosing and
ordering products.
- Enter information into Salesforce for new Accounts, Contacts
and Projects which are Technical Services generated.
- Update complaints in Salesforce as new information is
attained.REQUIRED SKILLS & QUALIFICATIONSTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Minimum of 3 yrs. experience in construction industry.
- Minimum of 2 yrs. of experience in Technical Services or
comparable industry experience.
- Experience with Salesforce and JD Edwards preferred.
- Knowledge of architecture and construction methods a plus.
- Knowledge of LATICRETE product lines, applications,
construction practices and materials a plus.Specialized Skills,
Requirements and Experience:
- High School Diploma: Degree preferred.
- Strong interpersonal, written, and verbal communications
skills.
- Computer skills: Intermediate knowledge of Microsoft Office
(Word, Excel, PowerPoint, Teams, etc.) and Outlook.
- Fluency in second language, preferred.
- Team cooperation - maintain a positive cooperative attitude
with all employees at LATICRETE and all customers (internal and
external).Physical Requirements:
- Physical ability to lift and carry 50 lbs. (22.7 kg)
repeatedly.
- Push/pull: Must be able to push/pull 50 lbs.
- Stand: Must be able to stand 20% of the day or more.
- Sitting: Must be able to sit for 80% of the day or more.
- Twisting/Bending: Must be able to twist/bend 25% of the
day.
- Squatting, climbing and/or crawling: 10% of the dayTravel
Requirement: Must be able to travel up to 20%
Keywords: LATICRETE International, Inc., Haltom City , Technical Services Representative, Sales , Dallas, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...