Customer Service Representative
Company: CornerStone Staffing
Location: Haltom City
Posted on: January 18, 2023
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Job Description:
Are you a problem solver? Great Call Center/Customer Service
Skills?
CornerStone Staffing is looking for you!
Position: Customer Care Representative
Location: Haltom City, TX
Pay: $16/hr.
Duration: Temp to Perm Opportunity
Schedule:
Must be able to work as early as 8am and late as 6pm, Monday -
Friday
Must be able to work rotating Saturdays (9am - 5pm)
Job Description:
Will serve customers of a premier water purification company by
providing product and service information, recommending solutions
and resolving product related problems through already developed
troubleshooting methodologies.
A GREAT candidate will have: problem solving skills,
troubleshooting or technical support experience, and can
communicate at a high level.
This is POST-sale customer service. The goal is to help solve
customer problems, help with returns, and retain the customer.
Job Duties:
Resolving product or service problems by clarifying the customer's
complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, executing
correction or adjustment and precisely notating the
interaction.
Answering inbound customer calls and e-mails relating to and not
limited to the following: account questions, shipping inquiries and
technical support for all products.
Responsible for being familiar with all products, how they work and
the best way to assist in service resolution for any given customer
situation.
Responsible for actively ensuring the retention of our customer
base.
Explaining and selling the benefits of the replacement filter
program.
Held accountable to achieving important customer service related
metrics - work percentage, average handle time, abandonment rate,
enrollments, customer survey scores, etc.
Provide ongoing feedback for product improvement and job
efficiencies.
Perform other duties as assigned by management.
Requirements:
High School Diploma or GED
1 year minimum of customer service experience (Call Center
experience required)
Able to work Saturdays
Computer skills - must be able to navigate multiple screens and
handle multiple programs at once
Benefits once Permanent:
Medical Insurance
$2/hr. raise when brought on perm
Retirement Plan (401k)
Paid Time-Off
Opportunity to make monthly bonuses between $400-$800month
To Apply for This Job:
Clerical Testing + Client Testing
Background Check
Interview with Recruiter and Client
Keywords: CornerStone Staffing, Haltom City , Customer Service Representative, Sales , Haltom City, Texas
Click
here to apply!
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