Customer Service Representative

Company: Mars Services
Location: Haltom City
Posted on: March 16, 2023

Job Description:

Job OverviewTo ensure that Mars Services customers and internal counterparts are responded to and helped daily with their scheduling requests and/or concernsResponsibilities and Duties---Respond to Mars Services related emails, calls and text daily in a timely manner---Responsible for receiving info and either make immediate corrections and/or assign to proper member of management. As well as, following up to ensure your request was completed---Responsible for dispatching jobs immediately after they have been called in and done based on department rules---Responsible for reading, responding, and acting on incoming emails from scheduling and estimates email in a timely manner---Assisting with internet leads that come through by inputting as needed ---Responsible for ensuring all COD, Residential and non-multi-family customers are contacted following 24-48 hours of service for quality assurance ---Responsible for possessing a positive attitude every day and give the best customer service to our clients & team members---Responsible for maintaining the storage closet organization, cleanliness, and inventory to report to office manager---Responsible for immediately communicating emergencies to the correct contacts. Management? Police/fire?---Responsible for answering calls immediately when on assigned to on-call for nights and weekends---Assisting with various tasks given by management as needed ---Ensuring the schedule is full and dispatched by end of day---Respond to internal requests from managers and technicians as neededQualificationsWill need efficient typing, email knowledge and answering calls Proficiency in Spanish preferredHandling a fast-paced environment with ability to think quick, multitask and problem solveBackground checkDrug test SkillsHigh School Diploma or equivalentOutstanding problem-solving skillsMust have excellent phone presentation skillsMust be able to navigate through Microsoft Office and Outlook quickly and efficientlyMust demonstrate excellent Time Management skillsBenefits---Full health insurance for team members and family---Paid Holidays---Company Truck (we pay fuel, tolls, vehicle maintenance & repairs)---Work among some of the highest paid service technicians in the industry. We offer competitive pay, dependent on experience.---Company iPhone---Room for advancement and low turnover. We are constantly growing!---PTO and vacation---Dental, Vision and life insurance

Keywords: Mars Services, Haltom City , Customer Service Representative, Other , Haltom City, Texas