Customer Service Representative
Location: Haltom City
Posted on: June 2, 2021
The Customer Service Support Representative is the back-office
support for the Call Centers. L2 escalated calls are also
handled in this position.
- Provide Package Express quotes, tracing requests, field
assistance and complaints via phone/email.
- Build online orders for Shipbybus customers in a timely
- Handle all tracing requests via phone/email and assist in
Salesforce tracing queue.
- Handle all L1 and L2 calls as they present in queue.
- Process all email and written correspondence.
- Log customer’s complaints / compliments into Salesforce and
assist the customers complaints
- Follow up with updated customer tracer information.
- Provide order assistance for GPX Customers
- Additional duties assigned by Management
- High School diploma or equivalent.
- 1+ years Call Center / Administrative.
- 1+ years Customer Service experience.
Keywords: Greyhound, Haltom City , Customer Service Representative, Other , Haltom City, Texas
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