Customer Service - Donor Support Technician
Company: CSL Behring
Location: Haltom City
Posted on: May 3, 2021
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Job Description:
About CSL With operations in 35+ nations and ~ 22,000 employees worldwide,
CSL is driven to develop and deliver a broad range of lifesaving
therapies to treat disorders such as hemophilia and primary immune
deficiencies, and vaccines to prevent influenza. Our therapies are
also used in cardiac surgery, organ transplantation and burn
treatment. CSL is the parent company of CSL Behring and Seqirus. CSL
Behring is a global leader in the protein biotherapeutics industry,
focused on bringing to market biotherapies used to treat serious
and often rare conditions. CSL Behring operates CSL Plasma , one of
the world's largest collectors of human plasma, which is used to
create CSL's therapies. Seqirus is the second largest influenza
vaccine company in the world and is a transcontinental partner in
pandemic preparedness and a major contributor to the prevention and
control of influenza globally. We invite you to take a look at the many career possibilities
available around the globe and consider building your promising
future at CSL by becoming a member of our team! Job Description Responsible for preparing the donor, donor area and equipment
for the pheresis process. Main Responsibilities Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to
specific alarms or signals that may occur during the process. Disconnects the donor when the process is complete. Maintains alertness and awareness to any reaction donor may have
during or after the pheresis process and notifies appropriate
staff. Uses Personal Digital Assistant (PDA) to record incidents that
occur during the pheresis process, such as machine alerts and
alarms, volume variances and donor adverse events. Uses PDA to link equipment and soft goods used in the pheresis
process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensures the accurate recording of donor data in the electronic
donor information management system as outlined in the Standard
Operating Procedures (SOPs). Understands the policies and procedures associated with hyper
immune programs at the center if applicable. Maintains clean efficient work environment, and ensures
sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational
Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions. Maintains confidentiality of all personnel, donor and center
information. May be cross-trained in other areas to meet the needs of the
business. Bilingual skills may be required, at the discretion of the
organization, to meet the needs of the business. Education High school diploma or equivalent required Experience Minimum of three (3) months' work experience, preferably in
medical or health provider environment or equivalent combination of
education and experience Must be able to perform basic math calculations Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written
instructions Ability to understand and follow basic instructions and
guidelines Must be able to see and speak with customers and observe
equipment operation. Occasionally perform tasks while standing and walking up to 100%
of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures
and to blood borne pathogens Required to wear Personal Protective
Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center
operational needs Note: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, disability, veteran status, national
origin or other legally protected classifications.
Keywords: CSL Behring, Haltom City , Customer Service - Donor Support Technician, Other , Haltom City, Texas
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