IT Help Desk Support - Level II (MSP)
Company: K2 Staffing
Location: Fort Worth
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Summary Our client is a leading
IT Solutions Company located in the Dallas, TX area (Fort Worth,
TX) and they are in need of a Help Desk Support Level IITechnician
. A qualified candidate would have both proven experience with
technology and outstanding personal communication skills. You
should enjoy building solutions that leverage technology to meet a
clients business needs. Duties & Responsibilities Work with sales
to provide pre- and post-sales support, including tasks such as
discovery meetings, site visits, proposals and presentations,
technical assessments, implementation, and ongoing technical
account management. Deploying and managing Windows Servers and
Active Directory Designing Local Area Networks Implementing and
monitoring network security Optimizing and maintaining network
software and hardware Building and deploying file servers and cloud
computing solutions Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting Manage Microsoft
Exchange Server Telephone solutions Monitors alert systems and take
appropriate action as per guidelines. Ability to use various
messages in an event log to affect repairs. Receive escalated
service requests requiring an enhanced response. New User
On-boarding Qualifications & Requirements Required to have worked
in an MSP environment in the past to be considered. Minimum of
3years hands-on experience configuring, troubleshooting and
repairing networking equipment, Windows servers and workstations,
Exchange server and Active Directory 2-3 years of experience in a
client-facing environment such as sales engineering Excellent
verbal and written communication skills and is comfortable working
with clients at a business level to understand their current and
historic issues regarding their business and technology Possesses
strong organizational and time-management skills Experience writing
proposals for and implementation of technical solutions to fulfill
business needs Results-oriented, self-motivated, energetic,
professional, reliable, and a team player Strong understanding of
technology and business productivity systems Experience with RMM
(remote monitoring and management) tool a plus Ability to problem
solve at a high level, extraordinary customer service skills,
strong multi-tasking, and organizational skills Sales training
experience is a plus Ideal Qualifications (not required) CompTIA
Net and/or CompTIA Security MCSA (Microsoft Certified Systems
Administrator/Solutions Associate) or MCSE (Microsoft Certified
Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE
(Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco
certifications a real plus Our client offers challenging work,
career opportunities, a pleasant work environment, and ongoing
training. Employment Type: Full time Location: Fort Worth, TX
Keywords: K2 Staffing, Haltom City , IT Help Desk Support - Level II (MSP), IT / Software / Systems , Fort Worth, Texas
