Shift Leader
Company: Dunkin'
Location: Haltom City
Posted on: May 27, 2023
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Job Description:
Shift Leader:
NOTE: This Dunkin' Donuts restaurant is independently owned and
operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not
Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.
Any information you submit will be provided solely to the
franchisee. If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely
responsible for their own employees and set their own wage and
benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of
DD IP Holder, LLC. Used under license.
QUALITY BRAND GROUP:
If hired, you will be working for Quality Brand Group LLC, a
franchisee of Dunkin' Donuts. Quality Brand Group LLC is a
multi-store franchisee with a number of Dunkin' locations in
Florida, Arizona and Texas. At Quality Brand Group, we take great
pride in our ability to create an environment with opportunity for
personal growth, where passionate people are trained and empowered
to deliver a memorable experience every day, one guest at a time.
We promote a friendly environment where all team members and guests
are treated with respect and dignity. We are looking for
individuals who want to be part of a successful, energized team.
The Shift Leader position described below can either be temporary
employment while going to school or working towards another career,
or if desired, a development pathway to a successful long-term
career in restaurant management depending on the commitment level
and end desires of the individual team member. Most of our current
Restaurant Managers were Shift Leaders before becoming Restaurant
Managers. Regardless of your desires we strive to make our stores
fun, passionate places to work.
SHIFT LEADER Job Profile:
Summary
Shift Leaders are responsible for management of the processes and
people needed to deliver great and friendly guest experience during
their assigned shift. They oversee the preparation of products
according to operational and quality standards and manage the
service provided by the store team to deliver a great guest
experience.
Shift Leaders are responsible for providing leadership, direction
and coaching to Crew Members throughout their shift. Shift Leaders
assign crew positions, set shift expectations, motivate team
members and, provide timely feedback to correct deficiencies or
reward success.
Responsibilities include but are not limited to:
Managing A Positive Team Environment
Arrive in a timely manner to prepare for your scheduled shift.
Demonstrate respect and dignity in dealing with others including
team members and guests.
Follow the communication guideline established in your store.
Talk employees into, through, and out of position on each shift,
communicating responsibilities, providing feedback, and recognizing
achievements in a respectful manner.
Deploy team members appropriately to meet guests' needs and service
standards throughout shift.
Support training of Crew Members as directed by General Manager or
Assistant Manager.
Communicate goals and hold team members accountable for performance
during shift.
Drive sense of urgency through Crew Members to satisfy guests'
needs and resolve problems. Reinforce the use of systems, tools,
and procedures throughout shift, while taking appropriate steps to
correct deficiencies.
Monitor team performance to ensure quality, service, and
cleanliness standards are met throughout shift.
Ensure restaurant standards and marketing initiatives are properly
executed during shift.
Follow all systems and processes to control labor costs, food
costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and
procedures related to cleanliness, food safety, and restaurant
safety and security during shift.
Report equipment issues, provide Crew Member performance feedback,
and discuss other restaurant opportunities with General
Manager.
Comply with all restaurant, Brand, and franchisee policies.
Respond positively to coaching and feedback, and show passion for
learning.
Hold yourself accountable for your designated responsibilities on
your shift.
Dedicate yourself to learning and being capable of executing
multiple tasks.
Being Passionate About Operational Excellence
Always view our guests as our highest priority and ensure that each
guest is highly satisfied with his/her experience before leaving
the restaurant.
Feel empowered to respond to specific guest needs and resolve
problems with a sense of urgency.
Adhere to established Brand and Quality Brand Group LLC standards
and systems, delivering quality food and beverage to each guest as
communicated during training.
Follow all safety, food safety and sanitation guidelines including
compliance with all applicable laws.
Maintain a clean and neat work environment, including stocking,
taking trash and cardboard out, and complete thorough cleaning of
guest areas and restrooms as directed.
Adhere to uniform standards including; hat, name tag, clean pressed
apron and white collared shirt. Dark blue jeans without any rips or
holes and nonslip shoes are required.
MINIMUM QUALIFICATIONS INCLUDE:
Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
Guest Focus - anticipate and understand guests' needs and exceed
their expectations.
Passion for Results - set compelling targets and deliver on
commitments.
Problem Solving and Decision Making - make good decisions based on
analysis, experience and judgment.
Building Effective Teams - get the right people in the right
places, enabling them to make decisions and celebrate success as a
team.
Be physically and mentally capable of learning to operate standard
restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also
requires you to use motion that entails pushing, pulling,
stretching and continuous bilateral use of fingers and wrists.
Keywords: Dunkin', Haltom City , Shift Leader, Hospitality & Tourism , Haltom City, Texas
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