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HVAC Parts Customer Service Specialist

Company: Temperature Control Systems (A Kele Company)
Location: Haltom City
Posted on: September 22, 2022

Job Description:

Temperature Control Systems (A Kele Company), a multi-branch, nationwide distributor of commercial/industrial HVAC controls, burner/boiler controls and building automation systems, is in search of a Customer Service Specialist who will work with all branch team members to proactively meet our customers' expectations by delivering exceptional customer service at the branch sales counter, over the phone and via email.By becoming part of the TCS/Kele Companies team, you will be part of a prosperous and expanding business segment selling tangible products from world class manufacturers like Honeywell and Johnson Controls. Essential Responsibilities Assist walk-in customers and respond to inbound sales calls and emails Place outgoing phone calls to customers in order to obtain required information to complete the sale of a previously ordered product or service Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer Address all sales backlog issues to ensure accurate and expedient order shipment Accurately enter and acknowledge orders placed via phone, fax, mail, e-mail and/or customer's electronic PO portal Proactively problem solve for customers who have experienced an error with their order and follow up to ensure customer satisfaction Assist customers with use and navigation of the company website and catalog Handle literature requests for pricing, data sheets and other requested information Resolve customer concerns pertaining to products and services Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects Support automation contractors with software licensing Develop a thorough knowledge of products in the company catalog and other products our vendors offer Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance Perform shipping, receiving and inventory duties as required Preferred Basic Qualifications High school diploma or equivalent Minimum of one year of related work experience Proficiency in customer service skills and proactive selling Proficiency in Microsoft Office and the ability to learn and use company software General working knowledge of the BAS and/or HVAC industry, applications and productsIn addition to base hourly pay, this position is eligible for a bonus program.Job Type: Full-timePay: From $22.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insuranceSchedule: 8 hour shift Day shift Monday to FridaySupplemental pay types: Bonus payApplication Question(s): On a scale of 1 to 10 (with 10 being the highest), please rate your level of proficiency with computer skills and data entry.Education: High school or equivalent (Preferred)Experience: parts sales/customer service: 1 year (Preferred)Work Location: One location

Keywords: Temperature Control Systems (A Kele Company), Haltom City , HVAC Parts Customer Service Specialist, Hospitality & Tourism , Haltom City, Texas

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