Customer Service Specialist

Company: AG Workers Mutual Insurance Company
Location: Haltom City
Posted on: June 17, 2022

Job Description:

Job Description Customer Service Specialist (Not a remote position) Ag Workers Insurance is now hiring a Customer Service Specialist to join our growing team This role is a key point of contact for our customers where you will be responsible for providing expert product knowledge, service information, and resolving technical issues. This entry-level position is a great opportunity for those looking to advance their career and gain more insurance industry knowledge. Responsibilities: -- Assist clients and obtain information via phone; verify client information -- Guide customers through the onboarding process, and service existing members--- policies -- Determine eligibility by reviewing customer information and comparing to company requirements -- Establish new policies by entering client information and confirming pricing -- Keep customers informed by explaining procedures, answering questions, and providing information -- Ensure information is kept up to date in Policy Management System -- Maintain and improve on quality results by adhering to company standards and procedures, recommend improvements to current procedures Qualifications: -- 1 or more years equivalent experience and/or training and education -- Excellent written and verbal communication skills -- Technically literate, advanced familiarity with Microsoft Office and data entry -- Effective listener, customer focused, results oriented -- Working knowledge of InsureSoft/Diamond Policy Management System and ImageRight or similar file imaging work platform preferred Position Type/Hours This is a full-time position. Expected hours are Monday through Thursday 8:30 am --- 5:00 pm and Friday 8:30 am --- 4:00 pm. Occasional overtime may be required. Company Description A company that has been serving the Texas community for more than 70 years.

Keywords: AG Workers Mutual Insurance Company, Haltom City , Customer Service Specialist, Hospitality & Tourism , Haltom City, Texas