Customer Service Specialist
Company: AG Workers Mutual Insurance Company
Location: Haltom City
Posted on: June 17, 2022
|
|
Job Description:
Job Description Customer Service Specialist (Not a remote
position) Ag Workers Insurance is now hiring a Customer Service
Specialist to join our growing team This role is a key point of
contact for our customers where you will be responsible for
providing expert product knowledge, service information, and
resolving technical issues. This entry-level position is a great
opportunity for those looking to advance their career and gain more
insurance industry knowledge. Responsibilities: -- Assist clients
and obtain information via phone; verify client information --
Guide customers through the onboarding process, and service
existing members--- policies -- Determine eligibility by reviewing
customer information and comparing to company requirements --
Establish new policies by entering client information and
confirming pricing -- Keep customers informed by explaining
procedures, answering questions, and providing information --
Ensure information is kept up to date in Policy Management System
-- Maintain and improve on quality results by adhering to company
standards and procedures, recommend improvements to current
procedures Qualifications: -- 1 or more years equivalent experience
and/or training and education -- Excellent written and verbal
communication skills -- Technically literate, advanced familiarity
with Microsoft Office and data entry -- Effective listener,
customer focused, results oriented -- Working knowledge of
InsureSoft/Diamond Policy Management System and ImageRight or
similar file imaging work platform preferred Position Type/Hours
This is a full-time position. Expected hours are Monday through
Thursday 8:30 am --- 5:00 pm and Friday 8:30 am --- 4:00 pm.
Occasional overtime may be required. Company Description A company
that has been serving the Texas community for more than 70
years.
Keywords: AG Workers Mutual Insurance Company, Haltom City , Customer Service Specialist, Hospitality & Tourism , Haltom City, Texas
Click
here to apply!
|