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Customer Service Manager; Military Landing Gear (Remote; Hybrid)

Company: Collins Aerospace
Location: Haltom City
Posted on: November 18, 2021

Job Description:

Date Posted: 2021-10-14-07:00 Country: United States of America Location: HTX17: Landing Gear - Fort Worth 4630 N. Beach Street , Haltom City, TX, 76137 USA Our Fort Worth, TX Military Landing Gear site is seeking a Program Customer Service Manager. This role will oversee customer service team members facilitating activities associated with the various military landing gear value streams. They will be responsible for developing and/or standardizing customer service workflows associated with program objectives and goals. Location: Must be commutable distance from Fort Worth, TX to work hybrid schedule reporting on site as needed. Primary Responsibilities: * Leads customer service professionals by providing guidance, training, coaching and assist in career development * Provides timely, professional and exceptional customer service with responsiveness (within 24 hours) on all customer inquiries from quotes through customer receipt * Manages all aspects of customer orders including reporting, expedites, reschedules, bottleneck processing, credit releases and all other customer service activities to support business initiatives following established SIOP processes * Responsible for reviewing and processing customer orders; determine ways to improve the process * Supports and encourages customers to utilize web portals and Aeroxchange usage * Drives enhancements in department efficiency including improving customer OTD with communication with customer * Supports customer AOG to meet maximum of 4-hour response time * Supports new programs and service execution in the market including retrofit or field repairs * Achieves operational excellence through the deployment of continuous improvement (CORE) and consistently demonstrates a commitment to continuous improvement * Supports and implements all ITC initiatives; promotes strong ethical culture and sustains best-in-class Ethics and Compliance * Provides backup support while other team members are out of the office * Performs other duties as assigned Basic Qualifications: * Bachelor's degree and 8 years of prior relevant experience OR * Advanced Degree in a related field and minimum 5 years' experience OR * In absence of a degree, 12 years of relevant experience is required * Must be a U.S. Person/Permanent Resident "Green Card" holder Preferred Qualifications: * Experience leading direct reports is highly desirable * Experience in Supply Chain, Logistics, AOG or Customer Service highly desirable * Aerospace or other manufacturing industry experience * Track record of developing and/or improving processes that improve business goals and objectives Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. The high-quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely - every day! From landing systems and actuation to propellers, flight controls and hoist and winch - the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. Some of our competitive benefits package includes: * Medical, dental, and vision insurance * Three weeks of vacation for newly hired employees * Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option * Tuition reimbursement * Life insurance and disability coverage * Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal * Ovia Health, fertility and family planning * Employee Assistance Plan, including up to 5 free counseling sessions * Redbrick - Incentives for a Healthy You * Autism Benefit * Doctor on Demand, virtual doctor visits * Adoption Assistance * Best Doctors, second opinion program * And more! Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: * Background check and drug screen required (every external new hire in the U.S.) * Drug Screen only performed on re-hires who have been gone for more than 1 year At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Keywords: Collins Aerospace, Haltom City , Customer Service Manager; Military Landing Gear (Remote; Hybrid), Hospitality & Tourism , Haltom City, Texas

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