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Service Now Product Manager

Company: Citi
Location: Haltom City
Posted on: January 19, 2023

Job Description:

Job Overview:The Service Now Product Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities:

  • Build roadmap and product backlog for the Service Now Platform
  • Leads the working backwards documents for a platform product release
  • Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
  • Identifies innovations and leads "test and learn" experiments to create platform products that increase customer value
  • Defines and measures the KPIs for a platform product
  • Develops business and platform requirements for either one platform component of a large platform product or a narrow product
  • Determines release goals for a narrow platform product or a component of a large product
  • Identifies best practices for continuous product development improvement Qualifications:
    • Hands on experience with Service Now platform
    • Experience in working Incident, Problem, Change and Service Portal
    • 6-10 years of relevant experience in in a product line management and/or strategic planning role.
    • Significant experience building complex business and/or transactional models.
    • Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams We offer:
      • Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
      • Opportunity to join great, well-coordinated team
      • A great environment for learning new technology and tools, online and instructor led training opportunities
      • Working in a friendly, dynamic, and multinational environment
      • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
      • A chance to make a difference with various affinity networks and charity initiatives - Job Family Group: Technology - Job Family:Digital Tech Product Management Time Type: Full time Primary Location: Irving Texas United States Primary Location Salary Range: $128,940.00 - $193,400.00 Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting - Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Haltom City , Service Now Product Manager, Executive , Haltom City, Texas

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