Service Now Product Manager
Company: Citi
Location: Haltom City
Posted on: January 19, 2023
Job Description:
Job Overview:The Service Now Product Manager is a strategic
professional who stays abreast of developments within own field and
contributes to directional strategy by considering their
application in own job and the business. Recognized technical
authority for an area within the business. There are typically
multiple people within the business that provide the same level of
subject matter expertise. Developed communication and diplomacy
skills are required in order to guide, influence and convince
others, in particular colleagues in other areas and occasional
external customers. Significant impact on the area through complex
deliverables. Provides advice and counsel related to the technology
or operations of the business. Work impacts an entire area, which
eventually affects the overall performance and effectiveness of the
sub-function/job family. Responsibilities:
- Build roadmap and product backlog for the Service Now
Platform
- Leads the working backwards documents for a platform product
release
- Uses or commissions research, studies and focus groups to
identify best-of-breed benchmarks for solving business
problems
- Identifies innovations and leads "test and learn" experiments
to create platform products that increase customer value
- Defines and measures the KPIs for a platform product
- Develops business and platform requirements for either one
platform component of a large platform product or a narrow
product
- Determines release goals for a narrow platform product or a
component of a large product
- Identifies best practices for continuous product development
improvement Qualifications:
- Hands on experience with Service Now platform
- Experience in working Incident, Problem, Change and Service
Portal
- 6-10 years of relevant experience in in a product line
management and/or strategic planning role.
- Significant experience building complex business and/or
transactional models.
- Demonstrated experience as a strong leader who can prioritize
well, communicate clearly and compellingly, effectively influencing
across cross functional teams We offer:
- Competitive salary & social benefits (e.g. private healthcare
care, Benefit System, life insurance)
- Opportunity to join great, well-coordinated team
- A great environment for learning new technology and tools,
online and instructor led training opportunities
- Working in a friendly, dynamic, and multinational
environment
- Opportunity to have an influence on the way you perform your
tasks - our teams are constantly looking for new and better ways
and we encourage all improvement ideas
- A chance to make a difference with various affinity networks
and charity initiatives - Job Family Group: Technology - Job
Family:Digital Tech Product Management Time Type: Full time Primary
Location: Irving Texas United States Primary Location Salary Range:
$128,940.00 - $193,400.00 Citi is an equal opportunity and
affirmative action employer.Qualified applicants will receive
consideration without regard to their race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran.Citigroup Inc. and its
subsidiaries ("Citi") invite all qualified interested applicants to
apply for career opportunities. If you are a person with a
disability and need a reasonable accommodation to use our search
tools and/or apply for a career opportunity review Accessibility at
Citi .View the " EEO is the Law " poster. View the EEO is the Law
Supplement .View the EEO Policy Statement .View the Pay
Transparency Posting - Effective November 1, 2021, Citi requires
that all successful applicants for positions located in the United
States or Puerto Rico be fully vaccinated against COVID-19 as a
condition of employment and provide proof of such vaccination prior
to commencement of employment.
Keywords: Citi, Haltom City , Service Now Product Manager, Executive , Haltom City, Texas
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