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Manager, Process Fulfillment

Company: Santander Holdings USA Inc
Location: Haltom City
Posted on: November 25, 2022

Job Description:

Manager, Process Fulfillment

Country: United States of America

WHAT YOU WILL BE DOING

USA Job Function Description: Accountable for the completion of transactional account processes, including: Repair Claims, Total Loss Claims; Title Release requests and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibilty Statements:
Controls workflow management of day to day activities.
Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
Assigns tasks to the team and ensures they are completed in a timely manner and proper evidence is retained.
Develops a team that will ensure all associates in the department operate in a manner consistent with company values.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 5-9 years ; Originations and Servicing within Financial Industry experience.

Skills and Abilities:
Practical knowledge of Process Fulfillment best practices, identification, resolution and implementation.
Demonstrated leadership skills with the ability to motivate team members.
Ability to build relationships and trust with team members and customers.
Ability to develop goals and consistently seek learning opportunities in order improve.
Ability to convey a sense or urgency and drive.
Ability to make effective decision making on complex matters.
Ability to multi-task and meet strict deadlines.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Other English

Primary Location: North Richland Hills, Texas, United States of America

Other Locations: Texas-North Richland Hills

Organization: Santander Consumer USA Inc.

Keywords: Santander Holdings USA Inc, Haltom City , Manager, Process Fulfillment, Executive , Haltom City, Texas

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