Manager, Process Fulfillment
Company: Santander Holdings USA Inc
Location: Haltom City
Posted on: November 25, 2022
Manager, Process Fulfillment
Country: United States of America
WHAT YOU WILL BE DOING
USA Job Function Description: Accountable for the completion of
transactional account processes, including: Repair Claims, Total
Loss Claims; Title Release requests and ensures accurate posting of
all transactions to customer accounts. Liaises with customers and
third parties to resolve open issues in alignment to internal
processes and external regulations. Supports respectful customer
experiences throughout life of loan.
Essential Functions/Responsibilty Statements:
Controls workflow management of day to day activities.
Maintains all tracking necessary to efficiently and effectively
manage the productivity of all resources.
Assigns tasks to the team and ensures they are completed in a
timely manner and proper evidence is retained.
Develops a team that will ensure all associates in the department
operate in a manner consistent with company values.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education: Bachelor's Degree or equivalent work experience
Work Experience: 5-9 years ; Originations and Servicing within
Financial Industry experience.
Skills and Abilities:
Practical knowledge of Process Fulfillment best practices,
identification, resolution and implementation.
Demonstrated leadership skills with the ability to motivate team
Ability to build relationships and trust with team members and
Ability to develop goals and consistently seek learning
opportunities in order improve.
Ability to convey a sense or urgency and drive.
Ability to make effective decision making on complex matters.
Ability to multi-task and meet strict deadlines.
Diversity & EEO Statements: At Santander, we value and respect
differences in our workforce and strive to increase the diversity
of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as
sitting, standing and walking. Occassional moving and lifting
equipment and furniture is required to support onsite and offsite
meeting setup and teardown. Physically capable of lifting up to
fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This job description does not list
all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.
Primary Location: North Richland Hills, Texas, United States of
Other Locations: Texas-North Richland Hills
Organization: Santander Consumer USA Inc.
Keywords: Santander Holdings USA Inc, Haltom City , Manager, Process Fulfillment, Executive , Haltom City, Texas
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