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Sr. Representative, Deficiency Collections

Company: Santander Holdings USA Inc
Location: Haltom City
Posted on: January 26, 2023

Job Description:

Sr. Representative, Deficiency Collections

North Richland Hills, United States of America

WHAT YOU WILL BE DOING

USA Job Function Description: Accountable for the day-to-day support of consumer loan and lease accounts in all stages and statuses in order to ensure that payments are received in a timely manner and to minimize losses. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibilty Statements:
Reviews and monitors all charged off loans and small balance queues on a daily basis.
Assists customers with requests, questions and problems regarding any pending settlements.
Initiates contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances.
Provides settlement recommendations as circumstances warrant.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 0-3 years ;

Skills and Abilities:
Broad knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Broad understanding of the repossession/charge-off processes.
Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
Ability to perform basic arithmetic calculations.
Accurate data entry, typing and ten-key skills.
Strong customer service skills.
Ability to maintain poise under pressure.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Bachelor of Science (BS) English

Primary Location: North Richland Hills, Texas, United States of America

Other Locations: Texas-North Richland Hills

Organization: Santander Consumer USA Inc.

Keywords: Santander Holdings USA Inc, Haltom City , Sr. Representative, Deficiency Collections, Accounting, Auditing , Haltom City, Texas

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