Operational Risk Senior Officer -Personal Banking and Wealth Management (SVP)
Company: Citi
Location: Haltom City
Posted on: January 19, 2023
Job Description:
Citi is currently recruiting for a Senior Vice President
(Operational Risk Sr Officer I) professional for the Operational
Risk Management Processing Risk Design Group with well-rounded
knowledge and experience in Operational Risk Management, Lean or
Lean Six Sigma methodologies and Personal Banking and Wealth
Management asset classes to play a leading role in process and
control design optimization and risk mitigation for Processing
Risk.Your role will be to partner with senior leaders across Citi's
Personal Banking and Wealth Management business to drive end-to-end
processing risk transformation, putting the customer at the center
of the process and designing and enabling change to reinforce that
position. Through the application of Lean tools and techniques, you
will identify major pain points, investigate their root causes and
provide innovative solutions to mitigate risk that transforms the
client experience. You will become a trusted and independent
advisor to the Business, upskilling and empowering our people to
independently solve problems for the benefit of our clients.The
Operational Risk Sr Officer I is a strategic professional who
closely follows latest trends in own field and adapts them for
application within own job and the business. Typically, a small
number of people within the business that provide the same level of
expertise. Excellent communication skills required in order to
negotiate internally, often at a senior level. Developed
communication and diplomacy skills are required in order to guide,
influence and convince others, in particular colleagues in other
areas and occasional external customers. Accountable for
significant direct business results or authoritative advice
regarding the operations of the business. Necessitates a degree of
responsibility over technical strategy. Primarily affects a
sub-function. Responsible for handling staff management issues,
including resource management and allocation of work within the
team/project. Responsibilities:
- Establishes and oversees the application of operational risk
policies, technology and tools, and governance processes to create
lasting solutions for minimizing losses from failed internal
processes, inadequate controls, and emerging risks.
- Independently assess process and control design, risks and
drive actions to address the root causes that persistently lead to
operational risk losses by challenging both historical and proposed
practices. Includes:
- Leading projects to identifying waste, pain-points and risks in
the process and control environment using Lean tools (including
basic Process Mapping, Value Stream Mapping, SIPOC's, Time and
Motion studies, Benchmarking, etc.) and presenting findings to
Senior Leadership.
- Organizing and leading Kaizen workshops, guiding the businesses
on executing Root Cause Analyses and identifying Action Plans for
the elimination of Root Causes to solve various Business and
Process issues that achieve project/program objectives.
- Advising the businesses on target state optimized processes and
controls opportunities, identified policy and procedure gaps and
implementation options for the future state.
- Governance and oversight may include (not limited to)
technology operational risk, cyber risk for example.
- Serves as a subject matter expert for all performance issues
that surface.
- Issues Management (KPI/KRI/Corrective Action Plans)
- Resolves transactional level escalations coming from the vendor
or internal partners
- Analyzes a multitude of scorecards/performance management tools
in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk and
relationship oversight of our extended supply chain and ensures
compliance
- Collaborates to resolve any issues which fall within the terms
of the contract. Escalate those that require commercial or legal
support.
- Develops and maintains relationships across the business users
and Lines of Defense to better understand and deliver customer
requirements by responding to changes in the internal and external
business environment
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency. Qualifications:
- 10+ years relevant
- Experienced applying Risk Management, CitiLean, Lean or Lean
Six Sigma methodologies. Experience in management consulting and/or
internal consulting for risk mitigation, process and control
design, process improvement, re-engineering and/or developing
automation solutions will be highly valued.
- Experience with Citi's Personal Banking and Wealth Management
business will be highly valued.
- Outstanding communication and influencing skills through all
levels of the organization and with internal and external partners
and vendors. Exceptional relationship management skills; must be
able to address and resolve conflict while maintaining
relationships. Ability to effectively communicate complex topics to
a broad audience.
- Detailed oriented with analytical thinking and strong data
analytics capabilities, as the role requires a large amount of data
manipulation and presentation. Expert in Microsoft Office
Tools.
- An understanding of Citi's businesses, the major strategic
issues and the Senior Management landscape would be beneficial.
Education:
- Bachelor's/University degree, Master's degree preferred - Job
Family Group: Risk Management - Job Family:Operational Risk Time
Type: Full time Primary Location: New York New York United States
Primary Location Salary Range: $152,050.00 - $228,080.00 Citi is an
equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review
Accessibility at Citi .View the " EEO is the Law " poster. View the
EEO is the Law Supplement .View the EEO Policy Statement .View the
Pay Transparency Posting - Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Haltom City , Operational Risk Senior Officer -Personal Banking and Wealth Management (SVP), Accounting, Auditing , Haltom City, Texas
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